So, finally heard back from YouTube, but I am flummoxed and need advice. Peggy K, +Craig Long, Andrew Hatchett, Michael Daniels, Meloney Hall (yes; I listened to your podcast, Meloney!), and anyone else, please weigh in!
After complaining on Twitter and elsewhere for three days straight, I finally received a notice that I am no longer "suspended," but (see below) it is horrible customer service.
There is no apology, no explanation, no way to tell what actually got flagged nor how to prevent it in the future. It was all YouTube's fault (I never violated any ToS), but they still have this not-so-subtle victim-blaming thing going on in this email, right? Why?
There WAS NO CONTENT TO BE FLAGGED! This video never streamed! There was nothing to be "taken down"! How (and with what) did anyone "review my video"?? For what?
It was flagged for the title and description, during set-up! And, I used almost the exact same wording I have used for the previous 50 Episodes of my talk show, *CHANGES* conversations between authors, as before. Even if it had streamed, there is no "copyright" violation possible. Each Episode is always just I and one author talking about our own work and general topics. period.
I am so angry that YouTube is run by crazed 'bots and idiotic, irresponsible humans who apparently have a policy to "shoot first, ask questions never," presuming guilt and offering no recourse or explanation when they are wrong. Why do we put up with this?
And, given all the problems you all are listing, here, with HOAs, now, I'm reluctant even to try to set one up again, again.
Here is their "get out of jail" email, unedited:
"Hey Sally,
"I'm reaching out on behalf of the YouTube Creator Support team to connect regarding your live streaming issue.
"It looks as though live streaming was disabled due to some of your content being flagged and taken down. We count on our community members to know our Community Guidelines and to flag content they believe violates them. We review all flagged content quickly, and if we find that a video does violate the guidelines, we remove it. Occasionally, a video flagged by users or identified by our team is mistakenly taken down. When this is brought to our attention, we review the content and take appropriate action, including restoring videos or channels that had been removed. In this case, we were able to review your video and get it reinstated, as well as reinstated your live streaming capabilities!
"Thanks so much for bringing this to our attention and should you ever have any additional questions or issues, please feel free to reach out the Creator Support team here.
"Take care,
Josh
Partner Operations Manager
creator-support@youtube.com "
Advice welcomed, because I am steaming mad and likely to do/write things I regret all over social media right now.
Sally Sue Ember My advice. let it go. Nothing you can do or say will change anytthing at this point. Why beat your head against a stone wall. If you are looking for an actually apology... well, good luck with that.
ReplyDeleteSally Sue Ember I'm glad they reached out to you and resolved it. I appreciate how frustrating and upsetting this has been, but YouTube is unlikely to provide any more information. There is something like 500 hours of video uploaded every minute - that's far more than any team of humans can review, so they rely on users to flag content and sometimes they get things wrong.
ReplyDeleteAndrew Hatchett's advice is good. I hope you can let it go as an unfortunate mistake on YouTube's part.
Very great point Peggy K and
ReplyDeleteI agree with Andrew Hatchett
I want to know who this guy is uploading 500 hours of video..... I can hardly get my 15 minute video uploaded. LOL
Thanks, everyone, but I'm a "make noise" kind of person and this entirely stinks. Posting about it tomorrow on my blog. Devil take it.
ReplyDeleteSally Sue Ember I've passed on your comments here to the YouTube team. They are interested in making the experience better for users, so your commented have been noted.
ReplyDeleteWill do Sally Sue Ember
ReplyDelete