If Santa hands out Chromebooks to you or your friends, you will find this of interest.

If Santa hands out Chromebooks to you or your friends, you will find this of interest.

Originally shared by Craig Tumblison

Welcome New Chromebook Owners!

Congrats on your new Chromebook! If this is your first time owning a Chromebook, you may have a few questions. We’ve put together this short list of resources including things like FAQs, support links, goodies you can claim as a Chromebook owner, and a couple known issues. We hope you enjoy your new computer!

Learning About Your Chromebook

Chromebooks come with a dedicated app called “Get Help”. You can find this app in your app tray (click the icon in the lower-left hand corner of your screen). This app will help you get to know your device.

You can also check out these Frequently Asked Questions:

→ http://goo.gl/Vg7CHx

Official Support Resources

Chromebooks are backed by several official support options, including a help center, support community, and email / live chat / telephone support provided by Chrome Agents. If you have a technical question about your device, these are great places to start.

Help Center: 

→ http://goo.gl/Flgw32

Support Forum:

→ http://goo.gl/x8PNoF

Contact a Chrome Agent:

→ http://goo.gl/sU7Xws

Grab Free Goodies and Promotional Offers

Chromebooks come with a variety of different promotional offers depending on what model you have, and when it was purchased. You can check your eligibility status for these offers at the following website:

→ http://goo.gl/DEJHzm

Known Issues

Trouble redeeming the Google Drive promotion:

A few users have reported issues when trying to redeem the Google Drive storage promotion. If you have issues, please see the following support forum thread. If you continue to have problems, please reply to the thread with details about your issue.

→ http://goo.gl/4NLeZz

Toshiba Chromebook 2 gets stuck during the startup process:

There are a few reports that some Toshiba Chromebook 2 units get stuck when searching for updates the first time. The team has fixed this issue, but since some units are sold with older software, this can still happen. The fix is to simply restart the device (hold the power button for ~30 seconds). It should then work as normal. If not, please create a new topic on the support forum.

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Comments on this post are locked. Please feel free to create a new post for questions you may have.

You can find our community guidelines here: 

→ http://bit.ly/ChromieGuidelines

Enjoy your Chromebook, and have a happy holidays!