So, finally heard back from YouTube, but I am flummoxed and need advice. Peggy K, +Craig Long, Andrew Hatchett, Michael Daniels, Meloney Hall (yes; I listened to your podcast, Meloney!), and anyone else, please weigh in!
After complaining on Twitter and elsewhere for three days straight, I finally received a notice that I am no longer "suspended," but (see below) it is horrible customer service.
There is no apology, no explanation, no way to tell what actually got flagged nor how to prevent it in the future. It was all YouTube's fault (I never violated any ToS), but they still have this not-so-subtle victim-blaming thing going on in this email, right? Why?
There WAS NO CONTENT TO BE FLAGGED! This video
never streamed! There was nothing to be "taken down"! How (and with what) did anyone "review my video"?? For what?
It was flagged for the title and description,
during set-up! And, I used almost the exact same wording I have used for the previous 50 Episodes of my talk show,
*CHANGES* conversations between authors, as before. Even if it had streamed,
there is no "copyright" violation possible. Each Episode is always just I and one author talking about our own work and general topics. period.
I am so angry that YouTube is run by crazed 'bots and
idiotic, irresponsible humans who apparently have a policy to "shoot first, ask questions never," presuming guilt and offering no recourse or explanation when they are wrong. Why do we put up with this?
And, given all the problems you all are listing, here, with HOAs, now, I'm reluctant even to try to set one up again, again.
Here is their "get out of jail" email, unedited:
"Hey Sally,
"I'm reaching out on behalf of the YouTube Creator Support team to connect regarding your live streaming issue.
"It looks as though live streaming was disabled due to some of your content being flagged and taken down. We count on our community members to know our Community Guidelines and to flag content they believe violates them. We review all flagged content quickly, and if we find that a video does violate the guidelines, we remove it. Occasionally, a video flagged by users or identified by our team is mistakenly taken down. When this is brought to our attention, we review the content and take appropriate action, including restoring videos or channels that had been removed. In this case, we were able to review your video and get it reinstated, as well as reinstated your live streaming capabilities!
"Thanks so much for bringing this to our attention and should you ever have any additional questions or issues, please feel free to reach out the Creator Support team here.
"Take care,
Josh
Partner Operations Manager
creator-support@youtube.com "
Advice welcomed, because I am steaming mad and likely to do/write things I regret all over social media right now.