Wednesday, April 8, 2015

Greetings! Is anyone having issues with Windows 8 and HOAs?

Greetings! Is anyone having issues with Windows 8 and HOAs? 

I have a friend using W8, and HOAs tend to shut down, and will not function, even though she just bought her laptop, which is a pretty substantial Lenovo PC. 

Could it be a settings issue, or some level of permissions in the Chrome browser?

She can achieve some success joining Hangouts (as panel member, or filmstrip member...) with Firefox.

Any clues are appreciated. Thanks.  Roland
Posted by at
Labels: ,

14 comments:

  1. Russ WorthingtonWednesday, April 08, 2015 5:05:00 PM

    Roland Takaoka 

    Is she using Internet Explorer by default?

    I run Windows 8.1 on my Desktop and Laptop, NO HOA or HVC issues.

    Russ

    ReplyDelete
  2. Roland TakaokaWednesday, April 08, 2015 6:45:00 PM

    Hi, thanks for responding, Russ Worthington 

    No, she has been counseled wisely against Explorer. However, Chrome is offering no love, and she has fair results with Firefox. 

    I'll check and see if she's updated properly with her OS version.

    I'm wondering if she could be foiling herself in her browser's settings?

    ReplyDelete
  3. Russ WorthingtonWednesday, April 08, 2015 7:02:00 PM

    Roland Takaoka 

    I use both and am on about 5 HOAs per week. I don't have browser issues, but have computer issues from time to time, mostly because in the HOAs I am on, I have a lot else going on. I help Produce those HOAs.

    Russ

    ReplyDelete
  4. Roland TakaokaWednesday, April 08, 2015 7:13:00 PM

    Thank you, Terry Leigh Britton !

    ReplyDelete
  5. Andrew HatchettWednesday, April 08, 2015 7:51:00 PM

    Roland Takaoka Has she got a lot of apps and extensions? Have her turn all extensions off and try, then add them back one at a time. You may find one is causing the problem.

    ReplyDelete
  6. Roland TakaokaWednesday, April 08, 2015 8:30:00 PM

    I don't believe so, Andrew Hatchett . But I must double check this. This recommendation is sound. Thanks.

    ReplyDelete
  7. Tony ProctorThursday, April 09, 2015 5:00:00 AM

    Anything in the Event Log under 'Application' or 'Windows'? Does the HOA close, or the browser tab or window close?

    ReplyDelete
  8. Michael DanielsThursday, April 09, 2015 8:52:00 AM

    Here is a step by step process that I suggest to folks:
    1) Be sure the chrome browser is up to date
    2) Clear cache and cookies
    3) Turn off all chrome extensions.  If this works, add the extensions back one by one.

    Let us know if any of this works

    ReplyDelete
  9. Heather KraafterThursday, April 09, 2015 10:18:00 AM

    I remember there being a permissions issue with a W8 user in the beginning of one of my shows for a viewer. Something in the windows permissions we all tend to just dismiss quickly.

    ReplyDelete
  10. Roland TakaokaThursday, April 09, 2015 10:28:00 AM

    Thanks, Michael Daniels  and Heather Kraafter  Good advice and clues. Appreciated.

    ReplyDelete
  11. John BrownThursday, April 09, 2015 2:50:00 PM

    Roland Takaoka there is an interesting note in the Google help pages which recommends the Windows Desktop mode (Not the GUI mode) https://support.google.com/chat/answer/2816899?hl=en

    ReplyDelete
  12. Terry Leigh BrittonThursday, April 09, 2015 3:17:00 PM

    John Brown Definitely - I had forgotten about that mode change which is possible.

    ReplyDelete
  13. Roland TakaokaThursday, April 09, 2015 3:31:00 PM

    John Brown  - many thanks! I believe that you may have solved our HOA compatibility issues. I will report back as we discover results. Thank you.

    Roland

    ReplyDelete
  14. John BrownThursday, April 09, 2015 4:48:00 PM

    Terry Leigh Britton it is my hope that in my lifetime I can learn as much as you have forgotten.

    ReplyDelete

Subscribe to: Post Comments (Atom)